Our Quality Procedure
EveMarg, is a top marketing management organization with the sole objective of ensuring superior quality output to all our committed projects. We are most preferred and trusted service providers across multiple domains including digital marketing, event management with well-qualified professionals to afford prime quality results. We adopt three vital steps to assure quality for our clients.
Strategy and Planning
Our quality policy applies rigorous attention in detail and operates in a well-organized, intelligent, and productive manner in an effort to facilitate our client’s goals and deadlines. The quality action plan involves the complete scenario through which the project will be executed successfully. Our action plan upholds the principles of honesty, integrity, fairness, ethics, and common sense to ensure great quality.
Policy and Process
EveMarg’s quality policy is based on understanding client needs and striving to provide high quality services, which meet customer expectations. Our expert team adopts a robust Standard Operating Procedure (SOP) at all times to ensure quality assurance. The SOP clearly outlines the executional steps of a task that needs to be followed, allowing us to provide pre-determined quality standards.
Implementation and Execution
Accomplishment of a great vision is just a dream without a strategy to implement it. Our teams meticulously plan the implementation and execution of each project to ensure that the project does not run into any bottlenecks along the way. EveMarg implements stage wise analysis to our client services through extensive quality check and quality assurance mechanisms. Each stage undergoes three levels of inspection for quality assurance by the team lead, project lead and the creative head. This makes us to provide output quality in international standards.
Guarantee
24/7 Support
EveMarg understands that providing outstanding convenience, security and reliability is vital to our client’s business so we guarantee highly efficient customer engagement platform 24 hours a day, 7 days a week and 365 days a year to predict consumer intent and resolve inquiries in a dynamic way through online chat, telephone and email. Our platform merges learning understanding, prediction and orchestration to provide smarter customer engagement
Confidentiality
EveMarg promises our clients to offer a complete secure and 100% confidential service. We care about the security of our customers; when you need to share any confidential information with us, you can rest assured about the fact that those information will never get shared with any third party. We use advanced security tools to keep all your personal information concealed and we are confident that a customer hiring our services will want to enter a long term business relationship with us.
Ethics and Integrity
We strongly believe in ethics and integrity. Every initiative or action that we undertake is founded on the principles of ethics and integrity. We follow transparent procedures which enable you to be aware of what is actually happening during each stage of your project. We do not believe, nor do we practice manipulating information or data to showcase a positive outcome. Our ethical business practices ensure that our actions are never biased, unfair nor intended at causing harm to others.
On-time Delivery
OWe are proud to offer an outstanding and efficient time bound services to our clients. Our customers will never need to suffer from issues like late delivery and extension of deadline. The entire project will be completed within time and we acknowledge all our customer emails within 30 minutes of working hours. We often finish our projects much before deadline, but never make our clients wait even for a minute after the promised deadline.
Experience Team
We are a great team of highly skilled, motivated and dedicated professionals with 22 years + experience, driven by success and a desire to perform. It is our mission to make our customers more successful and we believe that our firm’s success is measured by our clients’ successes. Our enthusiasm for our work is visible in our high quality results, in our satisfied customers, unique creations and implementations.